An IVR payment is processed similarly to any other Mail Order/Telephone Order (MOTO) payment.
Each business has dedicated a phone number for customers to ring to complete any transaction.
The client will
- Call the payment phone number
- Enter the reference number provided on the bill
- Then the amount owed will be confirmed
- The client enters their card details, including card number, expiry date and CVV
Card details are never stored by the telecom company or handled by any individual. This makes the transaction safer and more secure. IVR payment solutions are straightforward and a cheap option for taking payments compared to call centres.